If you want to know whether how this problem can be solved, call our technical experts anytime through Contact Brother Customer Support
. Our technical experts are always available to assist you. You just need to call at our toll free number 1-844-888-3870
. If you would like to print from the computer using the black toner only then you needs to change the printing preference of your brother printer to GRAY SCALE and also select "Plain Paper" at Media Type. If you choose other media types then “Plain Paper” color ink are used.